Feel right at home with our resident benefits package.
Renters Insurance Program
$100k of property damage & personal liability coverage, $10k of personal contents coverage, $25k of dog bite liability protection, easy claims submission process, A-rated carrier’s policy meets all property requirements. (The Renters Insurance Program is automatically included with your RBP)
Question: I have my own insurance can I keep it?
Answer: Absolutely! And, you will save $ 11.95 off your monthly RBP charge. Simply provide your insurance to our business partner Second Nature Click Here and once they verify you have met all of the requirements, they will automatically adjust your RBP monthly charges.
Filter Delivery Service*
Changing filters is as easy as opening the front door. This service helps you save up to $250/year and reduces the hassles of repairs. *For homes with HVAC requiring filter changes.
Question: I use high rated filters in my home due to a medical need, can I receive a higher rated filter? Second Nature will be happy to upgrade the quality of your filter.
Question: My filter shipment was lost, damaged, included the incorrect size/quantity, what do I do? Second Nature will gladly send you a free replacement.
Answer: Please call their customer care center at 1-800-308-1186 or email them at hello@secondnature.com
Resident Rewards Program
Rent Day is now rewards day. You’ll get cash, gift cards, and exclusive discounts you can use to save up to $4500/year on everyday expenses..
Question: How do I get started?
Answer: Shortly after you’ve signed your lease and moved into your home, you’ll receive an email from Piñata, our rewards partner. Simply follow the instructions to download the Pinata app to your mobile device to access your rewards account.
Question: How do I use my rewards?
Answer: Everything Piñata lives in your Piñata mobile app! Just download it from the app store 
for free, log in with your email that you provided to your property manager, and Piñata will automatically recognize you and your property manager. You’ll see your rent due date as well as rent amount, and you can watch your Piñata Cash grow with each on-time rent payment. Whenever you’re ready, you can tap on the Marketplace tab and turn your Piñata Cash into real-life rewards!
Credit Building
We report every on-time rent payment to all 3 credit bureaus, so you build credit. Average increases of 23 to 42 points in resident credit scores! We can report up to the past 24 months for an immediate boost.
Question: How do I get started?
Answer: No action is needed on your part. You are automatically enrolled with your RBP.
Question: What if there’s multiple people paying rent?
Answer: Our Credit Building service covers everyone in the unit that’s listed on the lease, and at least 18 years of age. It doesn’t matter how you’re splitting up rent, or if you’ve got someone living with you who isn’t contributing to the rent at all. As long as the full rent amount is received on time, everyone in the unit will see their credit scores improve. It’s that simple!
Question: Are you reporting missed payments to the credit bureaus?
Answer: During your time with us, we will only report timely payments to the bureaus. While we encourage rent payments to be on-time every time, we understand life happens. If you miss your rent payment date, your Credit Score will not be affected; you simply won’t get the benefits of those programs for the month. That means no Credit Score increase for the month, but it won’t hurt your credit score.
$1M Identity Protection
1 in 4 Americans are victims of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated, US-based Identity Restoration Specialist.
Question: What is Identity Protection?
Answer: Every tenant listed on the lease who is 18+ will be enrolled in Aura’s Identity Guard service, which uses IBM’s Watson AI to proactively keep your data safe, and alert you if there are any data breaches or suspicious activity. You’ll also get $1 million in coverage in the event of lost funds due to identity theft.
Question: How do I set up my account?
Answer: No action necessary – You’re automatically enrolled in Aura’s Identity Guard when your lease is signed and do not have to do anything to activate the service.
Question: What happens if my identity is stolen?
Answer: If your identity is stolen, log in to your account at Identity Guard Login to file a claim. You’ll be paired with a dedicated case manager who will walk you through the steps to getting your information secured and getting you back on your feet.
Customer Support Aura at support@aura.com | 833-552-2123
Move-In Concierge
One call sets up utility, cable, and internet services – and helps you get the best Promos and discount codes available.
Question: How do I use this service?
Answer: Transferring the required utilities into your name is easy with our Utility Concierge Service. Simply schedule a convenient time with the Utility Concierge directly, by visiting Second Nature Move-In Concierge . You will need to know which utilities you are responsible for transferring into your name, as outlined in your lease. The Utility Concierge service will take it from there! (This service is recommended if your move in date is 72 hours or later from receiving this notice)
Online Tenant Portal
Access your documents and pay rent through our easy-to-use online resident portal by Appfolio.
Click Here for more information and to download the app.
24/7 Maintenance Coordination
We use a maintenance program called Property Meld. As soon as you report an issue, it is immediately assigned to the appropriate vendor within seconds. You will also be able to “Chat” with the vendor & manager through your account.
Setup your Property Meld account for any maintenance needs. FAQ’s
Vetted Vendor Network
Everyone who services your home is screened to meet or exceed our standards for professionalism for the job.
Home Buying Assistance
For those who want to move onto homeownership, we’ll help you get there.
Stay tuned for additional Benefits to be added!